Performance

Operational Activity

Operational Activity

Year 2013-14 2014-15 2015-16 2016-17 2017-18 2018-2019
Incidents 43445 46963 49936 52241 54595 51465
Emergency incidents 15055 16331 16918 16068 16799 17088
Urgent incidents 20147 19147 23504 26030 27317 23778
Non-emergency incidents 8243 11485 9514 10143 10479 10599
Responses 43198 46442 49734 51894 54979 57975
Emergency responses 16066 17387 18200 18297 19625 19885
Urgent responses 18746 19142 22122 23454 24875 27025
Non-emergency responses 8386 9913 9412 10143 10479 11065

 

Operational performance

Year 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19
State wide Emergency (Priority 1) response time            
50 percentile (minutes) 8.2 8.00 8.48 8.8 9.1 9.1
90 percentile (minutes) 12.9 12.50 13.74 14.3 14.7 14.9
Non-emergency responses 8386 9913 9412 10143 10479

 

Patient satisfaction

The Council of Ambulance Authorities National Patient Satisfaction Survey report details the service quality and satisfaction ratings of ambulance service patients across Australia and New Zealand, measured in 2016.
Each state of Australia and New Zealand randomly selects 1,300 emergency patients who required ambulance assistance during the 12 months prior to the survey. The same core questionnaire is used by all ambulance services. An independent research body draws together the results and prepares a report that discusses differences between states as well as comparisons with previous year results.

The overall satisfaction scores for the ACT Ambulance Service were exceptionally high at 98%, which is consistent with previous surveys.

The table below lists our patient satisfaction scores.

Year 2012-13 2013-14 2014-15 2016-17 2017-18 2018-19
Patient satisfaction: Ambulance Services            
Overall patient satisfaction            
Ambulance patients surveyed - very satisfied or satisfied 98% 98% 98% 99% 97% 97%
Ambulance patients surveyed - dissatisfied or very dissatisfied 1% 1% 2% 1% 2% 1%
Ambulance patients surveyed - neither very satisfied nor dissatisfied 1% 1% 0% 0% 1% 2%
 

The full Report on Government Services is available HERE