Dial 000 in an Emergency

In an emergency, which is life threatening or there is imminent risk to either property or the environment, dial "000" (triple zero) for Fire, Police or Ambulance at any time, day or night for 24-hour service.

Text-based communication

People who use the teletypewriter (TTY) or a computer with modem to access the telecommunications network can now access Fire, Police or Ambulance via the National Relay Service on "106" . This service is not available to people who do not rely on text-based communication.

Mobile phones

As an alternative, the emergency call service may be accessed by users of public mobile telecommunications services that use GSM technology by dialling "112" . However, it should be noted that this access is subject to the caller being within the coverage area of a provider of a mobile telecommunications service that uses GSM technology.

CDMA users dial '000' in the usual way

Further details about the provision of these services are outlined in the Emergency Call Service Determination 2002 .

Other numbers

For less threatening situations there are other 24-hour emergency contact numbers. You can also obtain further information about the current emergency situation (if any), and actions you can take on the ESA Website.

What Happens

After dialling the 000 (triple zero) emergency telephone number, you will be connected to an operator who will ask you which service you require (Police, Ambulance or Fire Brigade). The operator will forward your call to the requested service.

You will then be asked to provide the following information including:

• street name
• street number / location
• what has happened
• your name
• your phone number
• any other relevant details such as the nature of the problem and
• the number of people involved

Translating and Interpreting Services

The Department of Immigration & Citizenship (DIAC) provide translating and interpreting services for:

• general communication needs, telephone 131 450, as well as
• emergency situations, telephone 1300 655 010

For further information, including contact numbers view the DIAC web site.