Emergency 000

Respond - Calling for HELP

In an emergency dial 000 from any residential or public phone

Calling from a mobile phone only - if dialling 000 is unsuccessful, dial 112 to access the emergency operator through any mobile network operating in your area

Talk slowly and answer all questions as they are asked by the 000 operator or the ambulance call taker

Do not hang up until told to do so - follow instructions from the call taker

When the ambulance is on the way

• Keep the phone nearby in case the call taker calls you back. Avoid making unnecessary calls
• If possible, rest in a room that is close to the front door. Avoid retiring to a rear bedroom which often makes stretcher access more difficult
• Turn on the outside lights if it is dark
• Lock animals in a separate room
• If possible, collect all your medications
• Call 000 again if the circumstances change