Calling an Ambulance

There are two numbers to call for ambulance assistance: triple zero (000) for an emergency and (02) 6207-9900 for a non-emergency. The classification of an emergency or non-emergency is determined by the Ambulance Communications Officer when taking the call. If you have any doubts, please dial triple zero (000) and they will advise you of the best possible course of action.

In case of an emergency dial triple zero (000)

Examples of medical emergencies include:

• sudden collapse
• chest pain
• breathing difficulty
• motor vehicle/cycle accident
• fractured bones
• uncontrollable bleeding

For non-emergency ambulance transport, dial (02) 6207-9900

For non-emergency transport, an ambulance may be organised by an authorised staff member at a hospital, doctor's surgery or health facility. In these cases ambulance transport is arranged for you if you are not well enough to travel by private or public transport.  This might be with an emergency response ambulance or the Patient Transport Service, depending on the medical condition.

Examples of non-emergency stretcher ambulance transport include:

• Admission to hospital from home
• Discharges from hospital to home
• Inter hospital transfers
• Transports to and from nursing homes
• Transports to and from specialist and diagnostic centres
• Transfer of patients to and from Air Ambulance / airports
• Patients requiring day treatment